Freshworks, a customer engagement software company, has revamped its entire data processing system. They've moved from a complex, fragmented setup to a streamlined, unified data pipeline using Databricks. This change has allowed them to process data faster and more efficiently, reducing latency and improving overall throughput. - WYENS News

# Technology Update for Business Owners: Embracing Unified Data Systems for Greater Agility **What's Happening:** Freshworks, a customer engagement software company, has revamped its entire data processing system. They've moved from a complex, fragmented setup to a streamlined, unified data pipeline using Databricks. This change has allowed them to process data faster and more efficiently, reducing latency and improving overall throughput. **Why this matters to your business:** In today's data-driven world, having quick and reliable access to information is crucial for making informed decisions. Freshworks' transition highlights a growing trend where businesses are simplifying their data architectures to become more agile and responsive. This shift can benefit any business looking to enhance data operations, leading to faster decision-making and improved customer experiences. **Industry Impact Examples:** - **Retail:** A retailer could implement a similar unified data system to analyze customer purchasing patterns in real-time, allowing for more dynamic inventory management and personalized marketing. - **Manufacturing:** Manufacturers can improve production efficiency by quickly accessing and analyzing data from various machines and sensors, enabling predictive maintenance and reducing downtime. - **Healthcare/Professional Services:** Healthcare providers can integrate patient data more effectively, leading to improved patient care through faster access to medical histories and treatment plans. - **Small Business:** Smaller operations can leverage unified data systems to streamline processes, making it easier to manage customer relationships and financials without needing extensive IT resources. **Bottom line:** - **Opportunity:** Investing in unified data systems can enhance operational efficiency, improve customer satisfaction, and drive revenue growth. - **Risk:** Businesses that fail to adapt may struggle with slower decision-making processes and miss out on competitive advantages. - **Timeline:** Companies should start evaluating their data architecture now to identify areas for improvement and implementation. **Action Steps:** 1. **Immediate action:** Assess your current data management processes. Identify any inefficiencies or bottlenecks that could be streamlined. 2. **Medium-term consideration:** Plan for potential investments in technologies or services that unify your data systems, such as cloud-based solutions or data analytics platforms. 3. **Resource or expert:** Consult with a data management specialist or IT consultant to help tailor a solution that fits your business’s needs. **Questions to Consider:** - How quickly can your business access and analyze data to make crucial decisions? - What steps are you taking to prepare your data architecture for future growth and scalability? --- *Stay informed about technology trends that impact your business.*

By: WYENS